Mutualink solves communications challenges for law enforcement, EMS, fire departments and private security

The Mutualink Solution

Easily share radio, voice, video & data for cross-agency collaboration. Connect with partner agencies in real time with Mutualink’s interoperability system to quickly resolve incidents.

Public safety agencies and critical infrastructure organizations need radio interoperability. Our solution goes beyond basic radio interoperability to provide LMR to LMR, LMR to LTE, real-time video sharing, geospatial information and data sharing capabilities.

All of this is possible through our powerful capability and network called the Interoperable Response and Preparedness Platform (IRAPP). This network is the largest nationwide network of public safety agencies, critical infrastructure, schools and private enterprise security. The IRAPP is transport agnostic, device agnostic and media agnostic. It leverages your current communications assets and incorporates new devices as needed. Connect to the IRAPP network via public or private LTE, satellite or terrestrial broadband.


Emergencies are unpredictable; the who, what, when and where of communications needed for mitigation is unknown until the incident unfolds. Additionally, emergency environments are not static events; new primary as well as secondary and tertiary effects can rapidly emerge. Therefore, collaboration is needed with those in both remote and immediate proximity. The complex inter-dependencies of the real world require a communications approach that serves this dynamic.


Industry Verticals

Different industries – similar security and communications needs. Mutualink solves interoperability problems for DoD, Federal, University, K12, Public Safety and Critical Infrastructure audiences with products and services designed with their specific needs in mind. Ruggedized for Defense. Panic Button for schools and campus environments. Smartphone apps and deployable solutions for First Responders.


We believe that every public safety agency, school and enterprise deserves the tools it needs to communicate. All of our industry partners have relevant media, networks or devices that present a collaboration opportunity for public safety agencies. Through the Interoperable Response and Preparednes Platform (IRAPP), Mutualink onboards content ranging from radio systems to Common Operating Picture platforms.

Mutualink’s interoperability solution brings ease of use, security and multimedia functionality to anyone involved in multi-agency incident resolution. Mutualink’s peer-to-peer technology enables network agnostic communication in a scalable, flexible, ad hoc architecture. To learn more about Mutualink’s vision for a nationwide interoperability platform,  read our whitepaper by clicking the button below.


Our Architecture – Bridging Silos

Agency Overview

First responders need a variety of information in real time – voice, video and data – to effectively resolve incidents. This information is enabled by Network Interface Controllers (NICs) which can be securely and selectively shared over the Interoperable Response and Preparedness Platform (IRAPP) as needed.

RNIC – Radio Gateway
INIC – Intercom Gateway
VNIC – Video Gateway
TNIC – Telephone Gateway
IWS – Interoperable Workstation Console

EDGE – IOS, Android and Windows Workstation

City Overview

Often, different agencies within a community are called on to resolve incidents together. In these cases, one agency’s information may benefit other responding agencies. Sharing this information in real-time can significantly improve outcomes. The type of media shared by each agency may vary (e.g. the fire department may only share their radio communications with others; the school may have radio, video and intercom) but with an IWS, each agency can receive media from other agencies (e.g. the fire department can receive video shared from the school and / or security).

In this way, each agency has situational awareness without the need to swap radios or execute a Memorandum of Understanding (MoU).

Multi-City Interoperability

Multi-City Cross-Border Overview

Complex incidents go across jurisdictional boundaries and sometimes require response from local, state and federal agencies. Mutualink’s secure peer-to-peer Internet Protocol (IP) Network eliminates the need for a central “switch or media server” , so each agency controls what, when and with whom to share.

Moreover, Mutualink is network and device agnostic, so each agency can securely communicate using legacy assets while transitioning to newer technologies with everything working seamlessly, and all the while, connect to the IRAPP network via 4G LTE, public safety broadband, fiber, landline or satellite or operate in an out-of-band  disconnected mode.

A Distributed Approach to Bridging Silos

Communication silos serve a purpose in public safety and private security for reasons of privacy. One drawback, however, is that they prevent seamless communication at times when agencies must collaborate to resolve an incident.

The Interoperable Response and Preparedness Platform (IRAPP) network is comprised of participants from public safety, private enterprise and critical infrastructure entities who have a need to collaborate, while desiring to maintain sovereign control over their communication assets.

In these cases, individuals silos can be overcome on an ad hoc basis with a distributed peer-to-peer IP-based network. Gateways bridge radio, video and data assets so that information and communications can be shared with select agencies as needed in an invitation-based environment.

Mutualink’s Cross-Agency Sharing
Method 1: Dynamic PUSH Model

  1. Agency A is accessing private media/data. They wish to share this with other on-scene agencies B, C.
  2. Agency A creates a Dynamic Sharing Group by mutual choice with the desired agencies B, C.
  3. Agency A then shares (pushes) the desired media/data to agencies B, C.

Agencies B, C never have direct access to the data source, therefore Agency A remains in complete control of their data at all times.

Others’ Cross-Agency Sharing
Method 2: Centralized PULL Model

  1. Agency A is accessing private media/data. They wish to share this with on-scene agencies B, C.
  2. The agency admin adds the desired agency B, C members to the access control DB for the desired data.
  3. The agency B, C members may then access (PULL) the data. This assumes a secured connection to the data is available and they have the appropriate application(s) installed.
  4. When the sharing is no longer required, the admin must remove the members from the database.