Count on Us During the Coronavirus Response

As our nation deals with the unfolding COVID-19 outbreak, you can count on us to be at your side. We serve those who are on the frontlines helping those in need, including emergency management, public safety and healthcare providers.

Mutualink stands ready, willing and able to assist you at any time, day or night.

You are connected to the largest network of government, public safety and private security organizations in the world. You can rely on us to provide instantaneous, secure, private connections between you and the partners you need to coordinate with throughout the coming days and months.


Our Support team is available to help you in an emergency 24/7.

Support phone: 866-927-5465


We are ready to quickly deploy additional capability as needed to serve your critical communications needs.
Expand Your Operations – Edge IWS Software-based Solution for Windows and mac
Remote Your Operations – Edge IWS Web Browser-based Interoperable Workstations
Equip Field Personnel – Edge IWS and @Team PTT Clients with Real-time Video
COOP – Mobile Go-Kits with Radio, Video and Telephone Bridging
If there are partners in need of Mutualink capability to maximize real-time communications and information sharing, please contact:

If you need assistance establishing or running any incident session, trained Mutualink staff can be contacted through your IWS station and are on standby to accept your incident invitation, provide guidance and lend a hand.

Find help on your IWS under Mutualink: MLTraining01, MLTraining2 and  MLOperations01.


Your platform includes a number of features that ensure optimal sharing of information relating to incidents you may be managing. It might be helpful for you to meet remotely with someone from our Customer Success Operations & Policy team. Contact to set up an online consultation. Please include any questions or areas of interest in your email.


The COVID-19 pandemic response effort requires multi-agency cooperation and coordination. Critical partners include:

  • Departments of Public Health
  • Local and State EOCs
  • Acute Care Hospitals
  • Urgent Care Facilities
  • Public Safety Agencies
  • Fire & EMS
  • Medical Transport

THANK YOU. We consider it a privilege to serve you and thank you all of your efforts to keep our communities safe and healthy. We appreciate your commitment to duty and willingness to help all of us.  Stay safe and we are here for you.

Thank you for all you do.

Very respectfully,

Mark Hatten, CEO
Joe Mazzarella, President

Published On: March 13th, 2020 / By / Categories: Blog /