Health Care Security and
Emergency Response


The single most critical factor in
the successful resolution of an
emergency is time to resolution.
Being able to instantly
coordinate with internal security
and public safety is essential.


Over 100 hospitals in New
Jersey use Mutualink for daily security and
for regional and statewide mass
casualty coordination.
For more information on any of
our products or services please
contact us via:
(866) 957-5465

Instant Multimedia Communications

Voice, Video & Information Sharing

Boundless connections for security and emergency response to talk, share information and collaborate for a more secure corporate workplace.


The Security & Safety Challenge 

Hospitals face both internal safety and security challenges relating to staff, patients and
visitors, as well as responding to community emergencies and crises.

Internal Security & Safety

Risk of active shooters, assaults, baby thefts, silver alerts, and armed thefts of equipment and
pharmaceuticals extend beyond the campus, leaving hospitals vulnerable.

Operational Needs & Emergency Response

Hospitals are an integral part of community emergency response delivering urgent medical
care to save lives. For large events, this requires assessments of priority, capacity and
capabilities, and critical real-time information sharing with first responder agencies

Emergency Response Failures & Liability

After-incident investigations of mass shootings, transportation or industrial accidents and
natural disasters often identify failures in communications as a source of confusion and
delay, costing lives. Instant communications, coordination and information sharing with first
responders and other partners is critical in saving lives and mitigating loss.

Instant On-Demand Bridged Communications

Voice – connects incompatible radio systems, PTT apps, mobile phone and landline phones.
Video – shares video in real time.
Data – shares floor plans and other critical situational information.


Over 100 hospitals in New
Jersey and dozens of others
across the nation use
Mutualink. Our customers
include the Department of
Homeland Security (FEMA,
TSA, & Coast Guard), marquee
state police agencies such
as CT, NY and NJ State
Police &Texas DPS, Regional
Intelligence Centers, county
sheriffs and municipal police,
banking institutions, utilities,
ports, rail and transit and more.


Mutualink employs best of
breed, advanced security. All
communications and data is
doubly encrypted with AES
256 Encryption. All endpoints
are mutually authenticated with
RSA keys, and all identities are
authenticated. Mutualink does
not store any data. It is only a
secure transport mechanism
with those who you trust to

Proven Innovation for Better
Security & Safety

The Mutualink Solution

Real-time Coordinated Response When It Matters Most

Mutualink’s platform enables seamless communication between audio and video systems
within the enterprise and beyond. This includes the ability to connect different radio systems,
PTT mobile apps, mobile phones and line phones in real time when and as needed. It also
allows for the secure sharing of live video streams, the sharing of floor plans and other data.
All within a secure collaboration environment.

Plug & Play

Use your existing systems. There’s no need to buy or replace equipment. Our system smartly
connects to what you have, regardless of system type or manufacturer.
Mutualink is simple and network agnostic. Use any broadband connection including cable,
4G/5G wireless, broadband satellite or other IP connectivity.

Privacy Protected – HIPAA Compliant

Healthcare providers are subject to strict patient privacy and confidentiality requirements
under HIPAA. In addition to employing multiple layers of dynamic AES 256 encryption and
secure RSA authentication technology, Mutualink’s solution uniquely meets the structures
of privacy requirements like no other. First, through our innovative, patented secure incident
and invitation system, your enterprise has total discretionary control of with whom and when
you wish to share information. This is key under the HIPAA public health and public safety
exceptions during emergency situations. Moreover, Mutualink does not store or keep any
data. It is only a secure transport sharing mechanism. When you start or join a session,
you control what systems and resources you wish to share with others, and no other party
can see or access your assets. There are no shard IP addresses or trusted party login
credentials, meaning an external party cannot seek to gain remote access or control over
your systems. That is why we are used and trusted by hundreds of hospitals to meet
HIPAA requirements while addressing the critical need to share data.


Protecting patients, staff and
visitors is major concern in
today’s world of increased


Being able to seamlessly
communicate internally and with
partners in real time accelerates
decision-making, reduces
danger and speeds resolution.


Mutualink is a turnkey service
with installation, training and
maintenance included.


Mutualink works with virtually
any two-way radio system, PTT
applications, telephone systems
and analog and digital video

What Mutualink Does for Hospitals Like Yours

Mutualink is a powerful platform that enhances your internal and external response capabilities
in emergencies. It is used daily as a communications tool to enhance routine operations,
reduce costs and increase efficiencies. Ways our customers use our platform:

Integrated Security Communications Across Multiple Locations – We bridge existing
radio systems across locations, instead of replacing them with expensive new wide area radio

Mass Casualty Coordinated Response – Customers use Mutualink to create seamless
community security networks with partners to exchange and communicate status and critical

Key Event Monitoring – Customers use Mutualink to standup event monitoring watch with
local law enforcement for large events, so they are at the ready to respond to urgent care
needs. Events include marathons, concerts, sporting events, distinguished person visits,
Fourth of July celebrations, inaugurations, and more.

Quick Response Alerts (Amber & Silver Alerts) – Mutualink’s platform can instantly
connect and share information with internal security personnel and external law enforcement
when time sensitive alerts occur.

EVAC/ Hazard Containment /Overflow Go Kits – Mutualink is available in man portable
“Go Kits”, enabling set-up of emergency communications for remote continuity of emergency
operations and connectivity to EOCs, partners and telephone networks.

Cost Effective Push-to-Talk Augmentation or Substitution – Save money replacing
or augmenting expensive radio systems with state-of-the-art mobile PTT applications. Our
PTT clients offer both voice
and two-way real-time video


  • Gunshot Detection Systems
  • CAP based Alerting Systems
  • Video Recognition Alert Systems
  • Access Control Systems
  • Chemical and Biological Sensor Systems
  • Physical Panic Button Systems
  • Mobile Panic Button Apps

Making Systems Smarter & Actionable

Mutualink is an interoperability platform that can integrate with your panic alarms and sensor systems.  Mutualink can receive and read alarms and event messages and automatically create instant collaboration sessions with those who need to know.  Based on sensor location, camera feeds near the event location can be instantly shared, providing instant “eyes” on a situation.  Rather than dead-end alerts with no real-time information, those who need to are communicating and responding immediately.

Value Packed Premium Capabilities for Less

Mutualink is committed to bringing you more capability at less cost to meet your operational needs.    Our platform includes powerful real-time mapping and data display capabilities to increase your situational awareness.  With Mutualink you will access to an array of real-time data feeds displayed on a live map at no extra cost.  Better still, we can quickly and affordably integrate data for monitoring to meet your special needs.


  • Floor Plans with Camera Access
  • Live Weather
  • Live Traffic
  • Live DOT Camera Access
  • Maritime Vessel Tracking
  • Partner Locations
  • PTT User Locations
  • Multiple Map Views
  • Drawing Tools & More