Vice President of Operations


Mutualink believes an unpredictable world does not have to be unprepared. Our company is committed to elevating our ability to connect and care for our communities. This commitment has created a communications platform designed to remove what limits us from acting in an inclusive, informed and coordinated way, no matter the situation.

Mutualink is currently seeking a Vice President of Operations to join and lead our growing team. This key position is responsible for leading and directing Manufacturing, Customer Support, Field Operations & Training, and providing guidance and consulting with senior leadership to determine business goals and initiatives. This person will set departmental objectives aligned to business goals set by senior leadership and disseminating expectations to departmental personnel.  The business goals will be tracked, and results reported to senior leadership.  Periodic departmental goal reviews will be made to ensure continued alignment to business strategy and continued success.  This position requires good communication skills with solid leadership skills, a background in basic LMR radio and computer-based products preferredMust be a leader with a strong blend of both strategic and tactical approaches to operational and business objectives, leveraging their background and experience to drive results via credibility, influence and leadership by example.

Must be a data / metrics driven leader capable of analysis to drive achievement of departmental goals.  Lean processes and continuous improvement knowledge is a plus.  Must be able to motivate a diverse work force to achieve goals through mutual respect and teamwork.  This position requires the knowledge of ERP functionality from opportunity tracking, production planning and scheduling, creating production workorders, production cost accounting, tracking and workorder analysis, to shipping and receiving. Also required is knowledge of electronic product manufacturing practices and principles with basic knowledge of the interactions of LMR radio and IP interfaces, with all decisions based in our customers’ best interest.

Job Location: Wallingford, CT



  • Directing Manufacturing and supply chain operations, Customer Support, Training Internal / External, and Field Operations with emphasis on quality, service, cost and safety
  • Lead by example to drive and sustain the cultural and technical change necessary to achieve the company’s growth
  • Assist in creating and overseeing annual departmental budgeting with monthly tracking of actuals creating annual operational and strategic plans for each department
  • This role will participate in the development of long-term business strategies and short-term business planning, translating overall company business strategy into operational goals and objectives. This role will establish key measurements and develop/implement plans to achieve targets
  • Responsible for all phases of manufacturing efficiency, including scheduling from forecasted sales, control of costs, inventory, burden rate, material and manufacturing variances, etc.
  • This role will have responsibility for the management of the people resources through good practices, employee appraisal and employee success working with HR on any employee issues including but not limited to hiring, dismissals, annual reviews and salary increases
  • This role will utilize strategic sourcing processes to develop and implement strategies to achieve quality, cost and delivery expectations for direct materials and identifies new outsourcing opportunities where feasible, qualifying and managing Electronic Manufacturing Contract Manufacturers
  • Field product and system installation knowledge with the ability to qualify field installation outsource providers
  • Budgeting multiple projects with monitoring and cost controls
  • Setup and monitor continuous improvements in each department


Required Skills:

  • 10-15 years of operations managerial experience
  • Proven strategic planning and budgeting experience
  • Demonstrated experience setting, monitoring, and achieving quarterly and annual goals
  • Strong problem-solving skills
  • Working knowledge of Lean and 6Sigma principals and other continuous improvements methodologies a plus
  • Excellent written and verbal communication skills
  • Excellent interpersonal skills, energy and the ability to lead and motivate others
  • Ability to work under pressure of multiple projects and deadlines, sometime with conflicting requirements
  • Ability to effectively prioritize workload and manage changes in direction and priority
  • Ability to develop, interpret and apply required policies and procedures
  • Ability to address tactical business shortcomings with strategic solutions
  • Ability to build buy-in with multiple stakeholders with sometime conflicting priorities



We offer a competitive compensation and benefits package, a great team to work with and a mission that you can be part of that will absolutely make a difference.




Mutualink may require you to be vaccinated against COVID-19 as a condition of employment prior to your start date, subject to applicable federal, state and local law. Reasonable accommodations for valid medical or religious exemptions will be considered and must be submitted prior to your start date. Furthermore, Mutualink may request that you provide proof of your vaccination status (such as providing a copy of your vaccination card) if you are fully vaccinated, subject to applicable federal, state and local law.

We offer a competitive salary and benefits package. Interested candidate should send their resume to

As a U.S. Federal Government Contractor, Mutualink will require you to be vaccinated against COVID-19 as a condition of employment.  Reasonable accommodations for valid medical or religious exemption will be considered.

Equal Employment Opportunity and Affirmative Action

Mutualink, Inc. (“Mutualink or Employer”) is an equal employment opportunity and affirmative action employer, dedicated to the policy of nondiscrimination in employment on any basis prohibited by law. Mutualink is committed to providing equal employment and advancement opportunities without consideration of race, color, religious creed, age, sex, sexual orientation, gender identity or expression, marital status, national origin, ancestry, veteran status, intellectual disability, genetic information, disability, or other legally protected status, unless there is a bona fide occupational qualification under applicable Connecticut statute excluding persons in one of the foregoing protected groups. Additionally, Mutualink will take affirmative action to ensure workplace equality, avoid all forms of discrimination, and develop a workforce that is representative of all segments of the population.

Interested in this position? Email your resume and cover letter to

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