Qualified candidates must be lawfully authorized to work in the U.S.
General Statement of Duties
Contributes to design, integration, and ongoing maintenance/support over a hybrid corporate/cloud environment, comprising both physical and virtual machines. Also responsible for assisting with desktop, server, and local-office infrastructural administration and management.
Duties and Responsibilities
Setup and maintain server, workstation, desktop, virtual-machine assets
Evaluate, test and deploy corporate software solutions with aforementioned
Evaluate and deploy hardware replacements, peripheral devices, backups
Provide orientation, guidance, and hands-on support to seventy-user base
Support applications necessary for corporate operations
Includes support of printers, OS licensing, cable-modem/satellite uplink, VoIP telephony
Includes business level apps such as financial, email, document repository, etc.
Respond to support requests in a timely and professional manner.
Assist in planning, installation, configuration and management of IT/server systems to ensure reliable, secure, and cost-effective delivery of services.
Help identify and resolve all hardware and software technical problems that impact corporate and production services. Keeps affected clients informed as to status of problem until eventual resolution. May require after-hours or weekend work.
Communicate system changes and outages with end users and customer support, enabling proactive handling of incidents and changes
Maintain documentation to improve reliability and speedy troubleshooting
Ongoing research and recommendation of solutions/tools to improve current processes, enhance system performance, and increase environmental stability
Qualifications and Requirements
Experience with CentOS, RedHat, and/or Ubuntu Linux
Experience with Microsoft Windows 7, 10, Server 2012, Server 2016
Experience with business-class desktop, laptop, server, storage hardware
Experience with systems management and monitoring tools
Experience with virtualization (KVM, VMware, or Xen) hypervisor platforms
Ability to work independently and as a member of a team.
Must understand and follow standard workflow, issue tracking procedures
Strong organizational skills and attention to detail
Excellent written and oral communication skills
Ability to prioritize and meet deadlines and project deliverables
BA/BS degree in a related field of study or equivalent industry experience
5-8 years of experience in an IT or related technical support role
Experience with public cloud (Amazon, Azure, equiv.) technology a plus
Experience with container (Docker, Kubernetes) technology a plus
Knowledge of Android, iOS and macOS a plus
Networking knowledge and/or certifications a plus
Job level assignment and associated compensation are determined based on the Company’s assessment and evaluation of a candidate’s overall qualifications and experience in accordance with its policies
Equal Employment Opportunity and Affirmative Action
Mutualink, Inc. (“Mutualink or Employer”) is an equal employment opportunity and affirmative action employer, dedicated to the policy of nondiscrimination in employment on any basis prohibited by law. Mutualink is committed to providing equal employment and advancement opportunities without consideration of race, color, religious creed, age, sex, sexual orientation, gender identity or expression, marital status, national origin, ancestry, veteran status, mental retardation, genetic information, disability, or other legally protected status, unless there is a bona fide occupational qualification under applicable Connecticut statute excluding persons in one of the foregoing protected groups. Additionally, Mutualink will take affirmative action to ensure workplace equality, avoid all forms of discrimination, and develop a workforce that is representative of all segments of the population.