Senior Systems Administrator

Westford, MA


Mutualink is a leader in building safer and smarter communities through cutting edge technology solutions. We work hand in hand with our customers to enable their communities to be safer and more prosperous by connecting those who serve with on-demand, real-time, intelligent situational awareness, and collaboration solutions.

Mutualink’s Infrastructure Engineering Team is seeking a talented Senior Systems Administrator to join us. Our mission is to work collaboratively with Product Development, Quality Assurance, and Customer Support to deliver, monitor, and maintain Mutualink's products and services. We do not cut corners and we do not take the easy route. We encourage critical thinking, discussion, and an ongoing desire to improve.  We are intentionally casting a wide net and do not expect candidates to possess ALL of the following skills. These are the directions our group wants to explore and are seeking the right people to help us get there. 

As a principal contributor to the Mutualink Interoperable Response and Preparedness Platform (IRAPP), this position is a versatile opportunity to contribute to the success of the platform by leveraging the latest technologies within a collaborative team of engineers.


  • 5-8 years of experience in an IT or related technical support role
  • Setup and maintain server, workstation, desktop, virtual-machine assets
  • Support and develop patching processes for various OS’, Firmware and Hardware
  • Evaluate and deploy hardware replacements, peripheral devices, backups
  • Provide orientation, guidance, and hands-on support to user base for applications and corporate operations
  • Respond to support requests in a timely and professional manner. Keep affected clients informed as to status of problem until eventual resolution. May require after-hours and/or weekend work.
  • Assist in planning, installation, configuration and management of IT/server systems to ensure reliable, secure, and cost-effective delivery of services, both in-office environment and in co-located data centers.
  • Maintain documentation to improve reliability and speedy troubleshooting
  • Configure server, OS, virtualization, cloud, OOB management, desktop, printer, monitoring, backup, failover/replication devices, applications and utilities
  • Ongoing research and recommendation of solutions/tools to improve current processes, enhance system performance, and increase environmental stability



  • Experience with various Linux distributions (e.g. RHEL, Ubuntu, Debian)
  • Experience with Microsoft Windows desktop and server versions, Domain Controllers, AD
  • Experience with business-class desktop, laptop, server, storage hardware. Includes Mac OS, Windows and Linux)
  • Experience with systems management and monitoring tools
  • Deep Experience with virtualization (KVM, VMware, or Xen) hypervisor platforms
  • Ability to work independently and as a member of a team.
  • Strong organizational skills and attention to detail, excellent written and oral communication skills
  • Knowledge of source code control systems, and release management
  • Expertise working with virtualization technologies like VMware, Hyper-V and/or Xen
  • Experience using containerization and orchestration technologies like Docker, LXD, Kubernetes and/or Swarm
  • BA/BS degree in a related field of study or equivalent industry experience


Bonus Experience

  • Direct experience with AWS - EC2, IAM, S3, VPC, VPN
  • Experience with Cloud deployment technologies (Terraform, etc.)
  • Experience with one or more configuration management tools like Ansible, Salt, Chef, or Puppet
  • Experience with monitoring, reporting, and logging tools at local and cloud scale like Splunk, ELK Stack, or Nagios
  • Networking knowledge and/or certifications a plus Installing and configuring Identity Providers and knowledge of OpenID, OAuth2, and SAML
  • Knowledge of TCP/IP and familiarity with network equipment like Cisco, HPE, or Cumulus
  • Python, Golang, or Rust experience


About the Infrastructure Engineering Team

The Infrastructure Engineering team is charged with expanding and maintaining both the company's own private cloud, and external cloud presence. The team works with a wide variety of software and hardware components, including the HashiCorp tools suite, VMWare, high-density servers, and out-of-band management tools. The team makes best efforts to identify failure domains and provide solutions that will prevent or limit the impact of system failures.

We are constantly looking to improve our internal processes and find ways to enhance the company's True Interoperability (tm) capabilities. This is a high impact and high visibility role, which offers the chance to work with a broad array of technology and solutions.



We offer a competitive compensation and benefits package, a great team to work with and a mission that you can be part of that will absolutely make a difference.

Equal Employment Opportunity and Affirmative Action

Mutualink, Inc. (“Mutualink or Employer”) is an equal employment opportunity and affirmative action employer, dedicated to the policy of nondiscrimination in employment on any basis prohibited by law. Mutualink is committed to providing equal employment and advancement opportunities without consideration of race, color, religious creed, age, sex, sexual orientation, gender identity or expression, marital status, national origin, ancestry, veteran status, intellectual disability, genetic information, disability, or other legally protected status, unless there is a bona fide occupational qualification under applicable Connecticut statute excluding persons in one of the foregoing protected groups. Additionally, Mutualink will take affirmative action to ensure workplace equality, avoid all forms of discrimination, and develop a workforce that is representative of all segments of the population.

Interested in this position? Email your resume and cover letter to

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