Sales Support Administrator

Westford, MA


Mutualink is a leader in building safer and smarter communities through cutting edge technology solutions. We work hand-in-hand with our customers to enable their communities to be safer and more prosperous by connecting those who serve with on-demand, real-time, intelligent situational awareness, and collaboration solutions.

This an exciting new opportunity to join fast growing company delivering an innovative, rapid response emergency coordination to communities across the country.

We are looking for a skilled sales support administrator to assist our sales team and channel partners with routine administrative functions, lead generation and follow up and become an integral part of the sales team.

Outstanding sales support administrators assist sales teams in such a way that it allows them to pursue sales targets rather than be tied down with additional paperwork.

Location: Westford, MA


  • Perform research to identify potential sales leads
  • Assist the Marketing Department with campaigns launched via HubSpot
  • Manage lead generation by working with the Sales Team for appropriate lead response, tracking and conversion to sales opportunities
  • Maintain and update sales and customer records in the CRM (Salesforce)
  • Answer and screen internal/external emails from customers and channel partners
  • Keep track of Sales Team’s communications with customers and channel partners
  • Price quote and proposal preparation
  • Schedule demos and meetings for the Sales Team and channel partners
  • Provide requested Mutualink information to Sales Team, customers, and channel partners
  • Ad hoc projects


  • Demonstratable experience in sales support administration
  • Experience with or other CRMs
  • Experience with HubSpot marketing
  • Excellent written and verbal communication skills, as well as customer service skills
  • Exceptional interpersonal skills and the ability to work with many sales team members
  • The ability to multi-task


We offer a competitive salary and benefits package.



Mutualink may require you to be vaccinated against COVID-19 as a condition of employment prior to your start date, subject to applicable federal, state and local law. Reasonable accommodations for valid medical or religious exemptions will be considered and must be submitted prior to your start date. Furthermore, Mutualink may request that you provide proof of your vaccination status (such as providing a copy of your vaccination card) if you are fully vaccinated, subject to applicable federal, state and local law.


Equal Employment Opportunity and Affirmative Action

Mutualink, Inc. (“Mutualink or Employer”) is an equal employment opportunity and affirmative action employer, dedicated to the policy of nondiscrimination in employment on any basis prohibited by law. Mutualink is committed to providing equal employment and advancement opportunities without consideration of race, color, religious creed, age, sex, sexual orientation, gender identity or expression, marital status, national origin, ancestry, veteran status, intellectual disability, genetic information, disability, or other legally protected status, unless there is a bona fide occupational qualification under applicable Connecticut statute excluding persons in one of the foregoing protected groups. Additionally, Mutualink will take affirmative action to ensure workplace equality, avoid all forms of discrimination, and develop a workforce that is representative of all segments of the population.

Interested in this position? Email your resume and cover letter to

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