IT Infrastructure Engineer

Westford, MA

Qualified candidates must be lawfully authorized to work in the U.S.


We are a nimble, fast-moving small company with innovative emergency communication technology jobs. We are looking for team members who see our vision for a nationwide interoperable network and who have the motivation and skill to help us transform emergency communications. Mutualink offers a diverse and challenging work environment for people who want to make a lasting contribution to improving America’s public safety and homeland security communities. Join us – we believe we can save lives together.

Mutualink’s Infrastructure and Operations Group is seeking a talented IT Infrastructure Engineer to join our team. In the I&O Group we work as a team and we work very hard. We do not cut corners and we do not take the easy route. We encourage dissent, critical thinking, and an ongoing desire to improve. We are intentionally casting a wide net and do not expect candidates to possess ALL of the following skills. These are the directions our group wants to explore and we are seeking the right individual to help us get there.

The IT Infrastructure Engineer will work side-by-side with Development, Quality Assurance, and Customer Support teams and be primarily responsible for automation of our hybrid cloud services. As a principle contributor to the Mutualink Interoperable Response and Preparedness Platform (IRAPP), this position is a versatile opportunity to contribute to the success of the platform by leveraging the latest technologies within a collaborative team of engineers.


  • Develop requirements for new services, engaging in iterative development of infrastructure and applications, and integrating services in the live environment
  • Ownership of DevOps practices and live services that Mutualink applications rely on to serve our customers
  • Serve in a site reliability engineering (SRE) role
  • Evaluation and selection of existing software technology to build automation solutions for Mutualink services
  • Securing services across development, test, and live environments


Desired Qualifications:

  • Knowledge of Linux & Windows environments, source code control systems, and release management
  • Expertise working with virtualization technologies like VMware, Hyper-V, Xen, or KVM and containerization technologies like Docker, LXD, or Rocket
  • Knowledge of federation with LDAP solutions like Active Directory, ForgeRock, or SailPoint
  • Experience with one or more configuration management tools like Ansible, Salt, Chef, or Puppet
  • Experience with monitoring, reporting, and logging tools at local and cloud scale like Splunk, ELK Stack, or Nagios
  • Excellent verbal and written communication skills
  • Excellent analytical and troubleshooting skills
  • Prior experience in a fast-paced environment

Bonus Qualifications:

    • Installing and configuring Identity Providers and knowledge of OpenID, OAuth2, and SAML
    • Python, Golang, or Rust experience
    • Familiarity with HashiCorp tools like Teraform, Packer, Vault, and Consul
    • Strong relational database fundamentals, hands-on experience with non-relational/NoSQL alternatives, and solid grasp of which to use when
    • Advanced knowledge of memes and their application within a software development environment
    • Knowledge of TCP/IP and familiarity with network equipment like Cisco, HPE, or Cumulus

We offer a competitive compensation and benefits package, a great team to work with and a mission that you can be part of that will absolutely make a difference.

Job level assignment and associated compensation are determined based on the Company’s assessment and evaluation of a candidate’s overall qualifications and experience in accordance with its policies.

Equal Employment Opportunity and Affirmative Action

Mutualink, Inc. (“Mutualink or Employer”) is an equal employment opportunity and affirmative action employer, dedicated to the policy of nondiscrimination in employment on any basis prohibited by law. Mutualink is committed to providing equal employment and advancement opportunities without consideration of race, color, religious creed, age, sex, sexual orientation, gender identity or expression, marital status, national origin, ancestry, veteran status, mental retardation, genetic information, disability, or other legally protected status, unless there is a bona fide occupational qualification under applicable Connecticut statute excluding persons in one of the foregoing protected groups. Additionally, Mutualink will take affirmative action to ensure workplace equality, avoid all forms of discrimination, and develop a workforce that is representative of all segments of the population.

Veterans Welcome

Veterans of the United States Armed Forces are encouraged to apply.  Mutualink values the experience, leadership and skills offered by military veterans and we are grateful for your service to our country.

Interested in this position? Email your resume and cover letter to