IT & Development Operations Manager

Westford, MA

Qualified candidates must be lawfully authorized to work in the U.S.


We are a nimble, fast-moving small company with innovative emergency communication technology jobs. We are looking for team members who see our vision for a nationwide interoperable network and who have the motivation and skill to help us transform emergency communications. Mutualink offers a diverse and challenging work environment for people who want to make a lasting contribution to improving America’s public safety and homeland security communities. Join us – we believe we can save lives together. To learn more, please visit:

We are currently seeking an IT & Development Operations Manager to lead the department at our engineering facility in Westford, MA, and be part of our innovative and dynamic team.

Primary Duties and Responsibilities:

  • Provide leadership, training and coordination for the IT/Infrastructure/Dev Ops Team to deliver high quality, timely service for internal customers
  • Oversee and improve DevOps and Continuous Integration/Continuous Development procedures used by development and operations teams
  • Actively participate in the evaluation and purchase of third-party hardware and software products supporting the team’s mission
  • Work collaboratively in a cross functional team including Software Development, SQA, Customer Support, Field Operations, and Sales
  • Continuously improve quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results
  • Refine the use of support tools and improve best practices knowledge base
  • Improve training and ongoing career development for team members
  • Manage schedule for on-call/after-hours support of product infrastructure
  • Oversee hiring, on-boarding and coaching of new team members

Job Qualifications

  • 3+ years of IT/Infrastructure/DevOps management
  • 7+ years of experience as IT/Infrastructure/DevOps staff
  • Experience supporting complex, multi-vendor and remotely deployed computing and networking systems
  • Practical knowledge of technologies including:
    • Virtualization technologies including VMware, Hyper-V, Xen and KVM
    • Containerization technologies including Docker
    • Building and administering multi-site Windows domains including AD LDAP services, AD Site Topology, shell scripting, group policy and event log analysis
    • The Linux operating system including commands, utilities, configuration, and networking
    • IP networks and network protocols; especially the ability to troubleshoot network problems and communication issues
    • Bash, Perl, and Tcl/Expect scripting languages
    • Database/data store technologies including MariaDB, Galera, Redis, and Gluster
    • Identity and Access Management technologies and solutions including Active Directory, LDAP, ForgeRock, and SailPoint
    • Configuration automation tools including Ansible
    • Reporting and monitoring tools including Splunk, ELK Stack, and Nagios
  • Experience supporting Voice-over-IP (VoIP) and IP video systems is highly preferred
  • Strong interpersonal and communication skills with an emphasis on calm interactions under pressure


We offer a competitive compensation and benefits package, a great team to work with and a mission that you can be part of that will absolutely make a difference.

Equal Employment Opportunity and Affirmative Action

Mutualink, Inc. (“Mutualink or Employer”) is an equal employment opportunity and affirmative action employer, dedicated to the policy of nondiscrimination in employment on any basis prohibited by law. Mutualink is committed to providing equal employment and advancement opportunities without consideration of race, color, religious creed, age, sex, sexual orientation, gender identity or expression, marital status, national origin, ancestry, veteran status, mental retardation, genetic information, disability, or other legally protected status, unless there is a bona fide occupational qualification under applicable Connecticut statute excluding persons in one of the foregoing protected groups. Additionally, Mutualink will take affirmative action to ensure workplace equality, avoid all forms of discrimination, and develop a workforce that is representative of all segments of the population.

Veterans Welcome

Veterans of the United States Armed Forces are encouraged to apply.  Mutualink values the experience, leadership and skills offered by military veterans and we are grateful for your service to our country.

Interested in this position? Email your resume and cover letter to