“Sees through Fog, Smoke, Snow & Lowlight Conditions”

March 7, 2018

Orlando, Fl.   Today, Mutualink, Inc., a worldwide leading provider of secure interoperable communications solutions, announced an exclusive master licensing partnership with Orlando, Florida based ProHawk Technology Group, Inc. that will enable Mutualink to deliver new powerful real-time video enhancement technology to the US public safety and FirstNet customers.  ProHawk Technology enables live streaming video obscured by environmental conditions such as fog, darkness, snow, and smoke to be enhanced and corrected to provide views of hidden or obscured objects in near real time, under 20 microseconds.  The ProHawk capability will be integrated into Mutualink’s interoperable communications and media sharing platform and will also be made available to Mutualink’s video integration partners.  The patented technology can work with any standardized video camera stream source output or remotely in the cloud.

“The ProHawk real-time video enhancement capabilities are incredibly impressive and there are many valuable applied uses for the US first responder community,” said Mark Hatten, CEO of Mutualink, Inc.  “The ability to see objects and persons of interest otherwise hidden from normal view due to prevailing conditions provides smart cities, public safety and emergency responders with critical information that would otherwise go undetected.”  Public security video cameras and other surveillance assets are outdoors, typically hanging from infrastructure or mounted on vehicles, aircraft and drones.  “Every day is not a perfect viewing day and in the case of disasters there is significant likelihood of less than optimal viewing environments being present. This makes this technology especially relevant and needed,” according to Hatten.

According to Joe Seebach, Chief Commercial Officer and founder of ProHawk, the video enhancement technology is unlike anything else available in the market. “Our patented technology operates on a sophisticated one-pass algorithm that enables nearly instant processing and enhancement results. The initial use case for our technology required video enhancement to be simple to use, reliable, and real-time or the consequences could be deadly in real-time security or crisis situations,” said Seebach.  He also pointed out that the ProHawk technology is necessary for any real-time Artificial Intelligence analytics and sensors.  “ProHawk technology clarifies video in real time and then it can be passed to machine vision processing with significantly better results.  We’ve seen this work especially well in low light license plate recognition (LPR) and facial recognition systems.”

Under the Mutualink-ProHawk partnership, Mutualink will make ProHawk technology available to the US public safety community and FirstNet users on an exclusive distribution basis.  ProHawk’s technology has already been tested and is in use in defense applications and other environments.  Parties interested in ProHawk real-time video enhancement solutions may contact ProHawk or Mutualink to inquire.

Joe Mazzarella, Sr. VP Chief Legal Counsel

It seems like every blogger today publishes a list: 7 Ways to…, 6 Things to Avoid…. Having read several and passed several more by, I am of the firm belief that we’re not going to achieve safer schools by blogging. The only way to affect change is legislatively. As a lawyer, father and businessperson I embrace this path to identifying the best solution possible to our current dilemma of how to keep our students safe and able to achieve optimally in an academic setting.

For this reason, I offer my testimony to legislative bodies as they grapple with this complex and far-reaching problem. For example, in Connecticut, where I live, where my children go to school and where our Mutualink headquarters are located, I offered this testimony to the Higher Education and Employment Advancement Committee of the Connecticut General Assembly in 2016 when they were considering Senate Bill No. 25.

School Safety is a massively complex problem

Any “List of…” is oversimplifying. In hindsight, it’s easy to look at an isolated incident and make up a list of the several things that might have been done differently to yield a better outcome. But incidents come in all shapes and sizes. FEMA doctrine tells us that we should prepare for all hazards – both natural and man-made. If we solve only for Active Shooter and the next disaster is a tornado, we might not have the right solution in place.

A few constants apply to any significant emergency on campus: it will require a multi-agency response, and outcomes will be improved if the time to resolution can be compressed. Not coincidently, these are the areas in which Mutualink focuses our energy.  We know that delivering video in real time provides needed information. We know that bridging radio communication in real time makes communication clear and immediate. And we know that saving time means saving lives.

As I mentioned earlier, it’s easy to play Monday morning quarterback, but the recent tragedy in Parkland, FL provides an example in which having real-time video would have saved time in apprehending the shooter, as reported on CNN. Seamlessly bridging radio communications would have saved time by avoidable repetition, including enabling communication between LMR (radios) and LTE (mobile phones). Similarly, had the school been threatened with a tornado rather than an active shooter, streaming video in real time to law enforcement would provide officers with immediate visual confirmation regarding student safety or damage being sustained during the storm.

What school wouldn’t want their students to be safe; let’s give them a hand by petitioning our legislators for better laws. Making your voice heard in those sacred halls is easier and more worthwhile than you think. Don’t leave it to the lawyers. Get involved. Maybe I’ll see you there!

Joseph MazzarellaCongratulations to Joe Mazzarella, honored by Massachusetts Lawyers Weekly, Rhode Island Lawyers Weekly and New England In-House as a 2018 Leader in the Law. Serving as general counsel of Mutualink, Joe is responsible for business and product development, R&D, capital restructuring and financing, strategic planning, government relations, intellectual property, licensing and compliance.

Find Joe on LinkedIn

Published Work

Case Study: Hartford, CT Active Shooter Exercise
Improving School Safety Through Enhanced Situational Awareness
(published in Law and Order)

Hartford School Case Study

Wallingford, CT – February 5, 2018 — Mutualink, Inc. today announced a series of internal promotions that advance three employees to vice president, name a new Chief Financial Officer (CFO) and add a member to the Board of Directors. Mutualink, celebrating 10 years in business, is a leader in interoperable communications solutions for public safety, homeland security and enterprise sectors.

“These individuals have made significant contributions to the advancement of Mutualink as the premier multimedia interoperability provider,” said Mark Hatten, CEO, Mutualink. “As we complete our 10th year in business, we know that talented team members such as these will be responsible for our next 10 years of success. I know that they will thrive as they take on their new leadership roles.”

Rob Wright to Vice President of Sales - State, Local and Education

Previously Business Development Director, Rob has worked for Mutualink for 7 years. Prior to joining Mutualink he held senior positions in law enforcement with the Paramus Police Department, retiring as Detective Lieutenant.

Kevin Thompson to Vice President of Sales - Federal and Defense Previously Director, Defense & Federal Systems, Kevin joined Mutualink in 2015. Prior to joining Mutualink, Kevin held positions with Tecore Networks, Trident Systems and Maretron.

David Harding to Vice President - Channel Sales

Previously Director, Channel Sales, Dave joined Mutualink in 2017. Prior to joining Mutualink, Dave held positions of increasing responsibility with Essential Trading Systems Corp.

Additionally, Mutualink added a new CFO and a new Board member.

Bill Leimkuhler, Chief Financial Officer

Bill joined Mutualink in November 2017 with over 30 years of experience as a corporate lawyer, investment banker and business manager focusing on the formation, financing and growth of technology-based companies.

Jim Mersfelder, Board of Directors

Jim brings over 45 years of experience as an executive and entrepreneur in software technology, electronics, and financial services.  He has a record of accomplishment as an industry leader in conceptualizing and developing multi-million-dollar businesses while controlling costs and creating strong management teams.

Mutualink Provides Voice, Video & Data Sharing Demos

Wallingford, CT— January 23, 2018Today, Mutualink, Inc., an interoperability solutions provider specializing in public safety communications, announced that they successfully participated in FirstNet kickoff events in five states: Arkansas, Arizona, Indiana, Ohio, and Tennessee, demonstrating their innovative multimedia interoperability solution capabilities. According to Mutualink, the demonstrations were well-received by attendees.

“Reaching out to first responders and showing the enhanced reliability and capabilities that come about with FirstNet in every state will drive effective adoption of the Nationwide Public Safety Broadband Network,” said Colin McWay, president at Mutualink, Inc. “Our multimedia interoperability offering leverages FirstNet’s dedicated network for emergency response professionals by providing secure multi-agency interoperability for voice, video and data capabilities on-demand without compromising an agency’s need to retain control over its resources and information.”

These advanced capabilities – secure instant multiagency collaboration and need-to-know, context-driven information sharing – are essential to meeting the operational needs and constraints of these agencies. According to McWay, Mutualink also addresses another critical component of overall national interoperability. “Mutualink enables first responders to seamlessly connect in a secure discretionary way with other community partners who aren’t eligible for FirstNet, creating even greater community interoperability without the silos that continue to hamper critical response efforts. We are honored to present our solution at these FirstNet kickoff meetings across the country and continue to educate officials about the capabilities that are coming or are currently available to the first responder community.”

Mutualink joined in FirstNet launch


Mutualink, Inc.  developed an interoperable communications platform that enables multimedia sharing of radio, voice, text, video, and data communications in a secure environment. Mutualink’s system is deployed by hundreds of public and private entities worldwide, including for homeland security, police and fire departments, schools and universities, transit authorities, hospitals, shopping malls, and casinos. Mutualink is a privately-held company headquartered in Wallingford, CT, with R&D facilities in Westford, MA, Mayagüez, PR and Allen, TX. For more information please visit www.mutualink.net.

First responders reap the benefits of mobile video technologies when they have access to a robust & reliable network

By Jacque Miller-Waring

At first glance, Brazos County is like most other sprawling Texas communities with deep roots in farming and ranching. One look at the bustling city of Bryan or the thriving academic center of Texas A&M University explains why this southeast central part of Texas is quickly becoming known as an ideal place to raise a family or start a business.


Today, law enforcement and other first responders rely on countless video technologies to augment their day-to-day operations – including the use of security cameras, traffic and toll-booth cameras, license plate readerspatrol-car cameras and body-worn cameras.

While serving as lieutenant at the Brazos County Sheriff’s Office, Thomas Randall played a key role experimenting and testing digital video technologies for the department. Today, law enforcement and other first responders rely on countless video technologies to augment their day-to-day operations. (Photo by Kyle S. Richardson, FirstNet Senior Public Safety Liaison)

Editorial note from Mutualink: Note the use of the Mutualink IWS, partially visible in the upper left-hand corner of the photo with active incidents.

During Lieutenant Thomas Randall’s (ret.) 37-year tenure in law enforcement, including time spent serving Brazos County Sheriff’s Department, he played a key role experimenting and testing digital video technologies for the department. His experience in the field led to the understanding that combining the full package of dashboard, backseat and body-worn cameras while on the scene provides the most accurate representation of an incident for an officer to conduct fair and unbiased investigations.

Yet in order for first responders to reap the full benefits of mobile video technologies, public safety must have access to a robust and reliable network operating on bandwidth dedicated exclusively to public safety use. The issues of inadequate broadband capacity and coverage are further complicated by first responders competing with the general public for limited bandwidth to run their devices. Ordinarily, a bad connection is a mere nuisance, but in times of emergency, a congested network can severely impact a first responder’s ability to communicate or compromise the safety and lives of the public or fellow responders.

The Brazos County Sheriff’s Office saw a unique opportunity to maintain the community’s security and safety by taking part in the FirstNet early-builder program to test network coverage and performance with Band 14 (B14) Long Term Evolution (LTE) technology.

Created by Congress in 2012 to deploy the nation’s first nationwide public safety broadband network, FirstNet is able to leverage lessons from the Harris County LTE Network and other early builder projects in designing and operating the FirstNet network.

Once the Brazos County Sheriff’s Office technology started operating over B14 on a network dedicated exclusively to public safety, Randall noticed a dramatic improvement in the quality of communications between fellow officers, including the ability to fully maximize the potential of mobile digital technologies.

While using the early builder’s B14 network, deployed and operated by Harris County Central Technology Services, Brazos County had a uniquely different communication experience at widely attended events or during weather-related incidents. Instead of experiencing slow or even lost connections, the B14 network provided officers with faster access to remote data and sufficient bandwidth to simultaneously run multiple mobile video technologies.

Shortly after this project began, Randall and others in and around Brazos County realized that after this experience of operating on wireless spectrum exclusively dedicated to public safety, there was no going back to sharing the network with the general public on commercial networks – rather, the solution was obvious – choosing FirstNet to meet their emergency communication needs.


Today, law enforcement and other public safety agencies continue to rely on separate communications systems that lack seamless interoperability with different agencies or jurisdictions when responding to an incident. The importance of interoperable communications was underscored in the aftermath of the recent storms that hit the Gulf Coast states last fall.

When a surge of public safety agencies across Texas flocked to Harris County near Houston to help their fellow responders during Hurricane Harvey, there was a high likelihood for misaligned communications between jurisdictions during a critical response time. Instead, disaster response equipment and support received from AT&T and FirstNet bolstered infrastructure in the weather-torn region to ensure seamless communications and help first responders stay connected, operate faster and more effectively.

Randall attributes the immediate and coordinated response effort to the fact that these multiple agencies were communicating over one interoperable network that gave priority and preemption to first responder communications.

“Thanks to that one network to manage all these folks, we don’t have a silo agency with all the information in one place,” said Randall. “Instead, we had true interoperability and better communications to serve and protect our personnel and our communities.”

Specifically, a single interoperable communications network made it possible for commanders to rely heavily on bandwidth-dependent video to show the magnitude of damage to multiple agencies, close roads, make water rescues and ultimately keep citizens and officers out of harm’s way – all in real time.

“The ability to live stream and share video of damaged areas made all the difference to our officers on the ground,” says Randall. “More information is conveyed using video than with verbal descriptions when dealing with multiple locations and events.”


Now the FirstNet network is ready to be deployed and operated through a public-private partnership with AT&T by early 2018. Governors across the country are making the decision to adopt the FirstNet solution and immediately start receiving FirstNet services and network access that will strengthen emergency response communications for public safety.

While governors have until December 28 to join FirstNet, Texas Governor Greg Abbott announced his decision in September to bring the most advanced public safety LTE broadband network and the best technologies available to the state.

Public safety agencies across Texas that decide to subscribe to FirstNet as their broadband provider will have access to all of FirstNet’s key offerings as the network is deployed, such as:

As first responders increasingly rely on video technology to increase their situational awareness, the issue is no longer how law enforcement or other first responders will use video; instead, the question has become will first responders have access to a reliable and resilient network to support mobile video and other advanced technologies during the call of duty.

FirstNet makes it possible for any state’s public safety agencies to access the same dedicated public safety network that allowed Brazos County to leverage the full capabilities of video technology and to enhance the integrity of policing and keep communities safe.

To learn more about FirstNet in your state, visit www.firstnet.gov or contact your state’s Single Point of Contact. For subscription info, or to contact your AT&T representative, please visit www.FirstNet.com.

About the author
Jacque Miller-Waring is the Region VI (AR, LA, NM, TX) Lead responsible for facilitating collaboration between local, state, federal and tribal public safety organizations to ensure the FirstNet network meets the needs of first responders. She has over 23 years of experience in communications and information technology including roles as the deputy cabinet secretary of the New Mexico Department of Information Technology and the deputy state CIO, as well as chief technology officer for the NM Department of Homeland Security and Emergency Management and private sector experience.

School Security Webinar

How Seminole County, FL Protects 66,000 Students with Mutualink and Rave Panic Button

Unfortunately, times call for increased attention to safety and security in the classroom. Fortunately, school districts increasingly work hand-in-hand with law enforcement to implement solutions that keep teachers and students safe.

Mutualink had the pleasure of working with Captain Richard Francis, School Safety and Security Director at Seminole County Sheriff's Office, to implement a unique solution. Building on our 6-year relationship with the Seminole County Sheriff's Office and our partner Rave Mobile Safety, Mutualink brought together the Panic Button app with Mutualink's video share capability between the schools and the Sheriff's Office.

Listen to the webinar here:

Operation Viper 2.0 Full-Scale Exercise Features Drone Video Sharing

Guest Post by Mike Favorit, Director, Safety & Security, Valencia College

On Friday, August 4, 2017, Valencia College, East Campus, hosted Operation Viper-2, which was a large-scale, joint exercise training scenario involving the Orange County Sheriff's Office, Orange County Fire Rescue and Valencia College, Campus Security.  There were also representatives from the St. Cloud Police Department, FDLE (Florida Department of Law Enforcement), Orlando Police Department and Disney.  With the availability of Mutualink, we were able to immediately observe and hear the audio and video transmissions in real time, including from a drone.  We not only observed our normal set positioned camera feeds, but were able to see the up-close video feed of the drone flying up to the suspect, giving us the most real-time detailed video I have seen in 30 years of service.  What Mutualink accomplished in this exercise we often dreamed about as operators in the field for many years.  It is no longer a dream: it’s here.

We are extremely pleased that Valencia College has fully invested in Mutualink technologies and we were able to share critical video/audio intelligence with our law enforcement partners so that real-time decisions could be made based on real-time activity.  In my experience, Mutualink has proven to be an invaluable instrumental tool for the success of any tactical operation or full-scale training exercise.  I do not know of anyone completing this type of training.  I am confident others will join us and realize this will save lives in the future.

Operation Viper 2.0 Mutualink Screen Shot                 Mutualink interoperability platform during Operation Viper 2.0 in Florida


Ready for Takeoff? Leverage your investment in aerial technology by sharing video in real time with remote team members and mutual aid partners. Contact us to speak with a consultant.

Updated August 21, 2017

Mutualink loves going to trade shows to spread the word about interoperability, public safety communications and bridging ecosystems. Being prepared makes it easier to get that message across; we felt prepared for APCO and couldn't be more pleased with the reaction we got from partners, customers and the media. Many thanks to Donny Jackson of Urgent Communicaitons who took the time to speak with (and make a video of) our CTO Joe Boucher. In addition, industry analyst Ken Rehbehn highlighted Mutualink's "striking demonstration" of LTE PTT applications interoperating with each other, as well as LMR. Speaking of which, many thanks to our partners Nemergent (MCPTT), Sonim (ultra-rugged smartphones) and PMC Associates  (P25 radios).


APCO 2017 is in full swing and we are beyond excited to reconnect with industry analysts, public safety leaders and 9-1-1 communications professionals. For those of you who aren't able to be there, please get in touch with us for a personal briefing. For those of you in Denver, here are 5 reasons why you shouldn't leave the Mile-High City without paying a visit to booth 946:

Please stop by booth 946 at any time today or tomorrow.

Proven multimedia interoperability enables sharing of voice and video

PROVIDENCE, RI, July 24, 2017 — Mutualink, a leader in secure public safety communications, has announced that it collaborated with Rhode Island State Police (RISP) as a technology provider and sponsor for the National Governors Association summer meeting last week. Mutualink equipped the RISP with its best-in-class multimedia interoperability solution, enabling the sharing of voice, video and data between the RISP and their public and private partners in the Capital area.

During the event, which ran July 13 – 16, the Rhode Island State Police was tasked with securing the Capital area for the 32 governors and 1800 attendees. The meeting took place at the Rhode Island Convention Center, with indoor and outdoor events that included Water Fire and a Saturday evening event in Newport. Recognizing the benefits of Mutualink's secure platform and its unique capability for providing multimedia interoperability among public and private partners for events and emergencies, the RISP invited Mutualink to provide the platform to the Capital Police, the RI Convention Center, Omni Hotel and other area partners.

To ensure the highest level of security for the visiting governors and other dignitaries, state and local authorities worked together for weeks to prepare for the meeting. “We are proud that Mutualink’s secure multimedia interoperability solution was chosen by Rhode Island State Police for establishing radio interoperability and sharing video between law enforcement and partners in support of the larger security operation” said Mutualink President Colin McWay.

"Mutualink's personnel and equipment provided interoperability between the public and private sector communication systems involved in the National Governors’ Conference,” said Captain Matthew C. Moynihan of the Rhode Island State Police. “Secure communications, data and video access greatly contributed to a safe and secure conference. Mutualink's platform served as a force multiplier and worked as promised to enhance our capabilities during the event."


Mutualink, Inc. has developed an interoperable communications platform that enables multimedia sharing of radio, voice, text, video, and data communications in a secure environment. Mutualink’s system is deployed by hundreds of public and private entities worldwide, including homeland security and defense installations, NATO Special Operations Forces, police and fire departments, schools and universities, transit authorities, hospitals, shopping malls, casinos, and more. Mutualink is a privately-held company headquartered in Wallingford, CT, with R&D facilities in Westford, MA, Mayagüez, PR and Allen, TX. For more information please visit www.mutualink.net.



Beth Clay

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