Texas School Administration Conference in Austin

AUSTIN, TX — Dickinson ISD Assistant Superintendent Robert Cobb, in partnership with the nation’s leading interoperable communications company Mutualink, attended the Texas Association for School Administrators (TASA) Midwinter Conference in Austin this week to lead a lecture on a topic at the forefront of the minds of so many school leaders, teachers, and parents: school safety.

The TASA Midwinter Conference has become the most popular conference of the year for Texas school leaders because it provides a valuable opportunity to come together to discuss and share modern practices, network with peers, address the administrative issues administrators face every day, and gain fresh insights.

And with the rate of emergency events in our schools on the rise, leaders are looking for innovative ways to not only prevent a school shooting, medical accident, or other life-threatening issue, but to quickly respond and resolve those that occur.

Cobb, who was hired as Assistant Superintendent of Administration for Dickinson ISD in 2009, provided fellow education leaders from across Texas with insight into how the Bay Area school district has been proactive in making student and teacher safety priority number one. Cobb covered the progress Dickinson has made in safety upgrades to the 14 schools within their district, and how they have focused on a multi-layered safety plan to address mitigation, preparedness, response and recovery.

David Harding, Vice-President at Mutualink — a company pioneering innovative platforms that connect schools and law enforcement agencies — opened Cobb’s presentation on Monday to discuss the multi-hazard response and the emergency communications system in use by Dickinson and other Texas school districts.

Providing a bridge for radio, real-time video sharing, and instant communications to link schools with local law enforcement and first responders, Mutualink is proud to have reduced time to resolution by up to 50% in active shooter exercises involving SWAT and law enforcement.

Mutualink’s system is deployed by entities worldwide for these purposes, including for homeland security, police and fire departments, schools and universities, transit authorities, hospitals, utilities, shopping malls, and casinos. Mutualink is SAFETY Act certified by the U.S. Department of Homeland Security as a Qualified Anti-Terrorism Technology (QATT).

And following the allocation of education funding provided by the Texas State Legislature in 2019, both public and charter schools across Texas have access to $100 million in discretionary funding for school safety installations and improvements, as well as an additional $100 million available to them via a grant process. Cobb and Mutualink representatives were available to answer any questions school administrators might have had related to how to access this funding.

Industry Leader Tina Chester Joins to Accelerate Growth and Expand Market Reach

Mutualink, Inc., a leader in interoperable communications for homeland security, public safety and private security, is pleased to announce that AT&T veteran Tina Chester joins the company as Senior Vice President (SVP) of Sales, contributing to business strategies to deliver Mutualink’s mission for safe, interconnected communities.

Tina Chester brings over 30 years of telecommunications experience to this role leading the sales team and distribution partners.  She will also focus on helping customers maximize the full potential of Mutualink’s real-time interoperability platform and represent the voice of the customer in shaping future product feature development.

Prior to Mutualink, Chester was the Executive Director of Technical Sales at AT&T, a position she held for over six years. Before that, she gained experience in Product Management with AT&T, as well as serving in several other roles in the company. She possesses a deep passion for technology, business and sales. Her experience ranges from executive management, network engineering, product management, network operations, Information Technology, to marketing and technical sales.

“Tina is an outstanding addition to our Mutualink team, bringing a blend of deep telecommunications experience and a passion for delivering products and services that fill the public safety community’s need for successful incident response,” said Joe Mazzarella, President of Mutualink. “As our company continues to grow, Tina Chester’s sales leadership and strong background in technical selling will accelerate Mutualink’s ability to reach the markets in need of our interoperability solutions.”

“I am excited to be leading the sales organization. The company has a proven and innovative market leading solution with vast potential to help make communities safer and more capable of responding to emergencies,” said Ms. Chester.

ABOUT MUTUALINK

Mutualink, Inc. provides an interoperable communications platform that enables community-wide multimedia sharing of radio, voice, text, video, data files and telephone communications in a secure environment. Mutualink’s system is deployed by hundreds of public and private entities, including homeland security, police and fire departments, schools and universities, transit authorities, hospitals, shopping malls, casinos, and more. Mutualink is a privately held company headquartered in Wallingford, CT, with R&D facilities in Westford, MA, Mayagüez, PR and Allen, TX. For more information please visit www.mutualink.net.

Wallingford, CT – January 14, 2020

Marjory Stoneman Douglas Final Report

Given the recent publication of the Marjory Stoneman Douglas High School Public Safety Commission’s final report, it is clear that school administrators and law enforcement officials continue to grapple with achieving levels of communication that enable them to respond to threats to the health and welfare of their faculty and student community. In the wake of the grave communication breakdowns described in the MSDPSC final report, a comprehensive all-hazards approach to communications between schools and law enforcement agencies must be the focus to achieve an effective response.

The incidence of active shooters and other man-made and natural disasters is unpredictable. When such tragedy occurs in an unprepared district, the effects devastate individuals, families and communities.

In school districts that demonstrate expedient response to and resolution of potentially tragic events and those whose performance in exercises demonstrates the ability to reach rapid resolution to emergency incidents, a framework exists to plan for and provide the needed information and communication for optimal situational awareness of responders. The establishment of school safety best practices must not be limited to discrete districts when the need exists across the country.

MSD Legislative Initiatives

Legislators often swing into action following high-profile school shootings, offering bill proposals to remedy the vulnerabilities identified during each attack. Few are passed into law, but Florida has made inroads. After the Parkland incident, Florida Governor Rick Scott signed the Marjory Stoneman Douglas High School Public Safety Act (Florida Senate Bill 7026) on March 9, 2018.

“Every student in Florida has a right to learn in a safe environment, and every parent has a right to send their kids to school knowing they will return safely at the end of the day,” Scott said during the signing. “Today I am signing bipartisan legislation that will help us achieve that.”

In terms of school safety mandates and appropriations, this law requires sworn law enforcement officers in every school and provides funding to help achieve this goal. Further, school resource officers must undergo crisis intervention training. The law also designates dollars for physical safety hardening features like metal detectors, bulletproof glass and steel door locks. In addition, the law provides for financial support of mental health initiatives and tightens gun control in the state.

For the full whitepaper, please email bclay@mutualink.net

January 7, 2020

WALLINGFORD, Conn.--Mutualink, Inc. today announced that its board of directors has appointed Joe Mazzarella as Mutualink President. Mark Hatten will continue in his current role as Chief Executive Officer and Chairman of the Board. Mr. Mazzarella previously served as Mutualink’s General Counsel and Senior Vice President and, most recently, assumed management responsibility for Mutualink’s sales, marketing and government relations functions in addition to managing legal affairs.

“We are fortunate to have someone of Joe Mazzarella’s talent and capability to step into the role of president,” said Hatten. “Through many years of hard work and significant market advances made in this past year we are positioned for extraordinary growth. Our ability to maximize and build upon this foundation depends upon strong leadership. Mr. Mazzarella is an industry visionary with a proven track record. He is a strong communicator with a deep understanding of customer needs, has expansive technology expertise, and is a sharp business and financial mind. He has been instrumental in creating value for our company in any number of roles over the course of his career. As a long-standing board member, he also brings a solid understanding of the company’s history and mission.”

Mazzarella said, “I am honored and grateful for the opportunity to lead the next chapter of Mutualink’s success story. We enter the New Year on solid footing due to the extraordinary commitment, creativity and skill of our Mutualink team. We have the awesome responsibility of serving the best of the best - our first responders and emergency support organizations that maintain safe communities for our families, friends and neighbors. Our mission is to deliver high value innovative solutions to our first responder customers by breaking down existing communication and information sharing barriers to enhance public safety, increase situational awareness, and speed-up life-saving emergency response. Sadly, many of the problems our first responders endure were created and persist due to legacy players focused on maintaining market control and extracting profits rather than ensuring open communications systems that serve and keep our responders safe. We are on the side of our customers in the first, second and every instance. They deserve nothing less. We will relentlessly pursue interoperability and break down artificial barriers because it is the right thing to do. We will continue to operate on a simple, yet powerful principal. Serve for the good of our customer, and greater good follows.”

Mr. Mazzarella holds a B.S. in Chemistry with honors from Hobart College, Geneva, N.Y., and earned a J.D. Cum Laude, from Tulane University School of Law, New Orleans, L.A. He was named a New England Top 25 in-house counsel in 2018, and earlier in his career was named a Connecticut “Top Forty under Forty” business executive by the state’s two largest news publications, the Hartford Courant and New Haven Register. Mr. Mazzarella is an inventor with over 20 patents covering interoperable multimedia communications, artificial intelligence, biosensor-based communications, autonomous aerial networks and terrestrial mesh networks, among other areas.

Texas Senate Select Committee on Mass Violence Meets

Thank you to Wes Rapaport for speaking with Mutualink's Solutions Executive in Texas, Devra Kelly, last week in Austin to discuss the legislature's focus on solving mass violence in Texas.

In addition to Texas Department of Public Safety, several county public safety agencies and school districts use Mutualink's interoperability platform to improve communications and information sharing. The solution connects disparate radio systems within and agency, and also enables secure sharing of voice, video and data between school and first responders, as well as between mutual repsonse agencies in the event of major crises.

Devra Kelly said, "We're there to make the response faster, to be more complete and to save lives. It's a fairly simple mission."

Click below to see the video.

https://www.kveo.com/news/senate-committee-explores-how-texans-social-media-companies-can-prevent-mass-violence/

 

Hat tip to Steffi Lee and KXAN for their previous coverage of school safety issues last June during the School Safety Conference.

And we applaud the ongoing efforts of the Texas legislature to take on the big issues. Earlier this year, Senate Bill 11 provided funding for schools to improve safety, including by school hardening and infrastructure measures, cameras and other security technology, collaboration tools to better coordinate with law enforcement agencies, and employment of in-school peace and security officers, as well as training.

First responders’ safety and response improvements from new smart cities technologies tested at Eagle Bank Arena

HERNDON, VA — On Monday Nov 18, more than 70 first responders descended on Eagle Bank Arena in Virginia to test a first-of-its-kind smart city collaboration system for real-time video sharing, advanced building sensors, and other state-of-the-art technologies, in an effort to help the nation better prepare for active shooter scenarios, and other man-made and natural disasters.

Led by the Center for Innovative Technology (CIT) Smart City IoT Innovation (SCITI) Labs in Virginia, and powered by technology from Mutualink, Inc., a leading provider of interoperability solutions for first responders in communities across the nation, a successful live operational field exercise demonstrated  faster and more effective emergency response in a large-scale incident.

The exercise was part of a Department of Homeland Security (DHS) funded ‘Smart City Initiative'

The initiative involves a multiphase competitive delivery process among private sector technology companies tasked with designing, developing, and demonstrating a combination of capabilities with the goal to help meet evolving homeland security needs, including improved emergency response and communication.  Mutualink was selected from over 140 applicants and successfully delivered a Phase 1 proof of concept, leading to its selection as the primary technology enablement solution for the next generation of public-safety-focused Smart City Phase 2 program and major training exercise at George Mason University’s (GMU) Eagle Bank Arena.

Utilizing its advanced multimedia interoperability platform, Mutualink’s Internet of Public Safety Things® (IoPST®) network and technologies, deployed throughout the arena, were used in the active shooter exercise on GMU’s Campus on Monday, Nov. 18. These technologies are designed for robust, expansive and persistent connectivity in support of enhanced public safety and response effectiveness in emergency situations. Sensors and cameras connected to the IoPST network provided unprecedented situational awareness and were securely shared in real time with mutual aid partners, enabling seamless voice communications and real-time display of video and sensor visualization data within an interactive floorplan-map based interface. CIT’s SCITI Labs led the group that also included other advanced technology providers, whose sensors and displays were interconnected with Mutualink’s backbone network and system.

Smart city technologies to improve operational and energy efficiencies

George Mason University executive leadership, research professors and students, along with numerous federal, state and local community leaders, also observed the exercise.

“Smart communities are an important next step building on top of our universal broadband access because they enable better local government services to everyone in the Commonwealth,” said Virginia Secretary of Commerce & Trade Brian Ball. “The SCITI Labs research, using smart buildings to improve public safety, is a key example of how this can work. The program is a showcase for the power of collaboration among federal, state and local government, and our university and industry partners.”

The technologies involved in the active shooter training at George Mason University also included sensors and displays, attached to Mutualink’s IoPST network, that are designed to improve the operational and energy efficiency of the arena.  The sharing of this real-time data in an emergency can help responders more rapidly determine the location of personnel, the type and severity of the emergency, monitor on-scene environmental health and safety conditions, assist in finding victims more quickly and, ultimately, save lives.  The solution harnesses the power of in-building smart systems and sensors and delivers vital information to first responders in an environment where agency partners can not only see critical information but simultaneously communicate and collaborate to maximize response coordination and enhance overall first responder safety.

“Smart city building technologies that interface to our advanced communications and interoperability platform benefit from real-world exercise scenarios,” said Dr. Mike Wengrovitz, Mutualink’s VP of innovation. “We thank DHS, CIT SCITI Labs, the researchers and many others with whom we’ve worked closely at George Mason University and the Eagle Bank Arena for the exercise’s tremendous success. And going forward, we’re excited about the various Smart Campus and Smart Corridor initiatives being discussed as potential elements of the follow-on program, as well as the continued collaboration with GMU including the Center for Advancing Human-Machine Partnership (CAHMP).”

Bill Bryan, Senior Official Performing the Duties of the Under Secretary for Science and Technology in the Department of Homeland Security announced the new four-year contract awarded to CIT and SCITI Labs to continue this collaboration and work.

“This effort is a great example of collaboration between Department of Homeland Security, Science and Technology and the commercial innovation community,” Bryan said. “The SCITI Labs ‘Commercial First Innovation’ approach rapidly brings the power of new industry partners to some of the most challenging problems of the Department of Homeland Security enterprise.”

George Mason University Interim President Anne Holton also expressed her enthusiasm for the innovative research and the public-private partnerships that have found an environment to thrive at Mason. “I am thrilled that Mason has been able to contribute to such an inspiring collaboration and cutting-edge research on the intersection of smart technology and emergency response,” Holton said. “I am confident that together we can forge a future where such technology interacts with humans and our environment in similarly complementary, sustainable and progressive ways.”

About the Center for Innovative Technology (CIT)

Investing for Commonwealth Growth | CIT concentrates on the early commercialization and seed funding stages of innovation, helping innovators and tech entrepreneurs launch and grow new companies, create high paying jobs and accelerate economic growth throughout the entire state of Virginia. Founded in 1985, CIT accelerates next generation technologies and technology companies through commercialization, capital formation, market development initiatives, and expansion of broadband throughout Virginia. Our programs include | CIT GAP Funds | Commonwealth Research Commercialization Fund (CRCF) | Virginia Founders Fund | Broadband/Rural Broadband | Smart Communities | Cybersecurity | Unmanned Systems | SBIR/STTR Support (Small Business Innovation Research (SBIR) & Small Business Technology Transfer (STTR) programs) | University Partnerships | Startup Company Mentoring & Engagement. CIT’s CAGE Code is 1UP71.

About Mutualink

Mutualink, Inc. strengthens communities and smart cities by enabling seamless real-time collaboration between and among first responders over an interoperable communications platform. Consistent multimedia sharing of radio, voice, text, video, and data for situational awareness builds relationships between public and private partners in a secure environment. Mutualink is a privately held company headquartered in Wallingford, CT, with R&D facilities in Westford, MA, Mayagüez, PR and Allen, TX.

Communications Platform Used by Dept. of Homeland Security Could Help Texas Schools Respond in an Emergency

 DALLAS, TX — This week, Texas School Administrators and Texas School Boards gathered for their annual convention at the Kay Bailey Hutchinson Convention Center in Dallas. On the minds of many: school safety. And in the wake of recent tragedies in across Texas, school leaders are looking for ways not only to prevent a school shooting, but how to respond if one occurs.

Mutualink, with Research and Development facilities in Allen, Texas is pioneering innovative school safety solutions that connect schools and law enforcement agencies every day and during crisis situations. The company provided live demos of the technologies that could help save lives in the event of a school emergency at the 2019 TASA / TASB Convention.

School leaders were able to test the Mutualink platform, first-hand — including the use of a sub-panic button, real-time video sharing, and the instant communication that would link their school with local law enforcement and first responders.

Providing these school safety tools, Mutualink is proud to have reduced time to resolution by up to 50% in active shooter exercises involving SWAT and law enforcement.

Furthermore, opening and improving communication channels before an emergency occurs is more important than ever. Texas Gov. Greg Abbott had this on his mind earlier this month when he issued a series of executive orders instructing law enforcement and other public entities to improve reporting channels, including how to spot, report, and log suspicious activity. Being prepared, connected, and informed can avert tragedies in Texas schools and places of mass gathering.

Mutualink’s system is deployed by entities worldwide for these purposes, including by homeland security, police and fire departments, schools and universities, transit authorities, hospitals, utilities, shopping malls, and casinos. Mutualink is used by the U.S. Department of Homeland Security and is a DHS SAFETY Act certified Qualified Anti-Terrorism Technology (QATT).

CONTACT:

Mollie Young
myoung@themach1group.com

Mutualink EDGE IWS Earns FirstNet Listed Designation

FirstNet – America’s public safety communications platform – features the first-ever App Catalog geared to first responders. This gives FirstNet subscribers a dedicated location to find meaningful new solutions that have been specifically reviewed for use with FirstNet services. Before any mobile solution can be added to the FirstNet App Catalog, it must pass stringent tests for security, relevancy, data privacy and more.

FirstNet listed app Edge IWS for iOSAchieving a FirstNet Listed designation means Mutualink Edge IWS is a vetted and trusted solution for public safety, meeting FirstNet app requirements. Additionally, FirstNet subscribers will benefit from FirstNet reliability while using Mutualink Edge IWS. So, when first responders on FirstNet using Mutualink Edge IWS need to send and receive incident video and bridge radio communications from their cellular device, they won’t compete with the general public for bandwidth.

“The need for first responders to connect with their team and other public safety partners increases with the complexity of an incident,” said Joe Mazzarella, executive vice president at Mutualink. “Incident management software that bridges devices and systems will improve communications for first responders and their private security peers. Mutualink Edge IWS is a proven interoperability platform that enables seamless voice, streaming video, data and text communication within or between agencies and private security. The platform includes visual mapping of incident participants.”

Plus, FirstNet subscribers get First Priority®, FirstNet’s priority and preemption capabilities, so they can use Mutualink Edge IWS to send and receive incident video and bridge radio communications from their cellular device without competing with commercial users for the network connectivity they need in emergencies.

Being built with AT&T, in public-private partnership with the First Responder Network Authority, FirstNet is bringing public safety a much-needed technology upgrade to help them connect to the critical information they need – every day and in every emergency.

“Only highly secure, high quality, public safety relevant applications are added to the FirstNet App Catalog. And we’re pleased that Mutualink Edge IWS is now Listed and available to FirstNet subscribers,” said Bob Sloan, chief operating officer, FirstNet Program at AT&T. “Mutualink Edge IWS will bring public safety additional capabilities to enhance situational awareness with seamless voice and video sharing.”

“Through our work with first responders, we heard their need for innovative applications to assist with their lifesaving mission. FirstNet is helping to address these needs, and we are pleased to welcome Mutualink Edge IWS to the FirstNet App Catalog,” said Mark Golaszewski, executive director of Technology and Innovation, First Responder Network Authority.

To learn more about Mutualink Edge IWS, go to https://mutualink.net/our-solution/products/. For more on FirstNet, check out FirstNet.com.

FirstNet and the FirstNet logo are registered trademarks of the First Responder Network Authority.  All other marks are the property of their respective owners.

By Mark Anderko – Sr. Director of Program Operations for Mutualink

Operationalization by definition is the process of making something functional by putting something into effect.  To further understand this definition, we must understand what the word effect means in this context.

Effect – A change which is the result or consequence of an action or other cause.

The process of operationalization takes a fuzzy concept and redefines it in a way that allows solutions to be measured empirically and quantitatively.  When we attempt to quantify, we define the application for the use of all.

What this initial conversation lack is the influence of creative problem solving.  This proven method for approaching a problem or challenge in an imaginative and innovative way helps to redefine challenges. It identifies opportunities in new innovative responses and solutions to be but into action. And that’s THE KEY to operationalization.

How Do We Shift the Paradigm?

There is an old saying, “if it ain’t broke – don’t fix it”.  This deliberate ungrammatical expression dates from the mid 1900’s.  It represents a flawed mindset in the sense that it is only concerned with the now—the short term. And it completely negates the long term. Why fix what’s not broken? Perhaps because it’ll soon be outdated, out of style, out of interest. And ultimately, out of mind.  Most often, problems don’t surface until it’s too late. And then we’re kicking ourselves because we didn’t fix it or because we didn’t explore the opportunity to experiment and grow.

The expression that should be shouted is “if it ain’t broke – break it”.

In Stephen R. Covey’s paradigm-shifting work, 7 Habits of Highly Effective People, habits 6 and 7 apply well to this conversation:

      1. Synergy
      2. Sharpen your saw

Using synergy allows for the understanding of multitasking and how to integrate systems. When you sharpen your saw, it furthers the understanding of working smarter not harder.  As you begin to employ these concepts you increase competency. And increasing competency raises the ability to influence.  So you will see that we do not have the time to NOT sharpen our saws.  Moreover, an excuse to not sharpen the saw can be seen as an excuse for future failure and mediocrity.

How to Implement Program Operations

I encourage you all to look at the solutions you have in place and ask yourselves, “Has this solution been properly operationalized within my organization?”. Here's a checklist to get you started.

      1. Train (Basic Functions)
      2. Place the solution in policy and procedure for proper and continuous action
      3. T.E. Functional Training Event (Application in a controlled environment)
      4. Synergy – Develop work groups and relationships with other end users
      5. Use in Day to Day Environment
      6. Use in large scale events
      7. Perform gap analysis to improve usage

Once you've implemented all seven of the points above, you're in good shape and on your way to successful operationalization. As a result, your organization is fully functional.

_____________________________

Mark Anderko is a retired Deputy Chief of Police from New Jersey. He has 28 years of experience in Law Enforcement and Emergency Management.  In addition, Mark Anderko served as an adjunct instructor for undergraduate and graduate-level courses in Police Science and Emergency and Disaster Management.  Mark is the Sr. Director of Program Operations at Mutualink.

Mutualink strengthens communities and relationships by enabling seamless operational communications.  And Mutualink’s hardware and software provides consistent, high quality interoperability. The company connects radio, phone, video, text and data among hundreds of customers on our network. Our solution grew out of needs identified after the 9/11 terrorist attacks.

 

Gap Analysis – The Insanity

Breaking the Paradigm

By Mark Anderko

Have you ever taken a moment to reflect and critically look at programs and projects from a global perspective?  If you have, then you have engaged in a review and assessment process of how people, policy and technology come together to deliver a desired outcome.  Agencies perform this function to identify the effectiveness of their plans. It also help to identify challenges, called gaps, in their processes.  This activity is known as Gap Analysis.

Gap Analysis Defined

A gap analysis is a method of assessing differences in performance to determine whether needs are being met. If they are not, then steps can be taken to ensure they are met successfully. The word gap refers to the space between "where we are" (the present state) and "where we want to be" (the target state). A gap analysis may also be referred to as a need’s analysis, a needs assessment or a need-gap analysis.

The gap analysis points to adjustments, corrections in response actions, and behaviors to fill those gaps or challenges. In this way, we have a desired outcome that mitigates or reduces risk to the program or project. But here is the question: Why, in the operational environment, do we continue to struggle with same issues (for instance, interoperable communications), event after event after event, even though we are challenged to change? The thought of this drives me to the word of Insanity.

The definition of insanity is doing the same thing over and over but expecting different results.

The problem has been identified. There is a solution. But we remain myopic when it comes to interoperable communications.  Agencies still consider that being interoperable pertains only to voice.  What about video? And data?  Leaders must understand how these abilities weave into the learning model and how people process information to make more informed decisions.  To be considered fully interoperable, agencies must consider the technology tools used in the operational environment to gain situational awareness (SA) and form a Common Operating Picture (COP).  When we do this, we address two gap areas:

  1. Command and Control
  2. The ability to digest and respond to information that enhances agency abilities and / or reduces an event's life from onset to resolution.

The agency must then consider all the external partners that may participate in the response plan. They must ask the question, "How do we scale to share information with and amongst agency partners?".  Once all that is accomplished, make it operational.

Operational:  To make for use, relating to the routine functioning and activities of the organization.

As Susan Powter said, “Stop the Insanity”. Agencies must look at their plans and how they translate into activities.  If your agency’s after-action reports and or hot washes still have interoperable communications as a gap, adopt the saying: "If it is not broken, break it". And lead that organizational paradigm shift in interoperable communications from what it was to what it should be.

_____________________

Mark Anderko is a retired Deputy Chief of Police from New Jersey. He has 28 years of experience in Law Enforcement and Emergency Management.  In addition, Mark Anderko served as an adjunct instructor for undergraduate and graduate-level courses in Police Science and Emergency and Disaster Management.  Mark is the Sr. Director of Program Operations at Mutualink.

Mutualink strengthens communities and relationships by enabling seamless operational communications.  Mutualink’s hardware and software provides consistent, high quality interoperability. The company connects radio, phone, video, text and data among hundreds of customers on our network. Our solution grew out of needs identified after the 9/11 terrorist attacks, when FEMA presented the National Incident Management System (NIMS) for all hazards response.

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