Qualified candidates must be lawfully authorized to work in the U.S.
General Statement of Duties
Provides technical support for corporate office Information Technology services. Responsible for assisting in desktop and server administration, maintenance and management.
Duties and Responsibilities
Setup and maintain workstations and desktop solutions
Evaluate, test and deploy corporate software solutions
Apply patches (Linux, Windows)
Perform hardware updates as required
Evaluate and deploy hardware replacements and peripheral devices
Provide orientation and guidance to new and existing user base
Supports applications necessary for the operations of the company.
Includes support of printers
Includes business level applications such as financial, email, document repository, etc.
Responds to support requests in a timely and professional manner.
Assists in planning, installation, configuration and management of IT systems to ensure reliable, secure, and cost-effective delivery of services.
Helps identify and resolve all hardware and software technical problems that impact corporate and production services. Keeps affected clients informed as to the status of the problem until resolution. May require after-hours or weekend work.
Maintains documentation to improve reliability and reduce time to troubleshoot issues
Configures monitoring and backup software.
Communicates system changes and outages with corporate users and customer support so that incidents and changes can be handled proactively.
Research and recommend solutions and tools that improve current processes, enhance systems performance and contribute to a more stable environment.
Qualifications and Requirements
Experience with Red Hat/CentOS Linux 6/7 in a small business environment.
Experience with Microsoft Windows 7/10 and Server 2012/2016 in a small business
Experience with desktop, laptop, server and storage hardware in a small business
environment serving more than 100 users.
Experience with systems management and monitoring tools.
Ability to work independently and as a member of a team.
Must understand and follow standard operating procedures for workflow, issue tracking and communication
Strong organizational skills and attention to detail.
Excellent written and oral communication skills.
Ability to prioritize and meet deadlines and project deliverables.
BA, BS in a related field of study or equivalent industry experience
2-5 years of experience in an IT or related technical support role
Knowledge of virtualization a plus
Knowledge of Android, iOS and macOS a plus
Networking knowledge and/or certifications a plus
Job level assignment and associated compensation are determined based on the Company’s assessment and evaluation of a candidate’s overall qualifications and experience in accordance with its policies
Equal Employment Opportunity and Affirmative Action
Mutualink, Inc. (“Mutualink or Employer”) is an equal employment opportunity and affirmative action employer, dedicated to the policy of nondiscrimination in employment on any basis prohibited by law. Mutualink is committed to providing equal employment and advancement opportunities without consideration of race, color, religious creed, age, sex, sexual orientation, gender identity or expression, marital status, national origin, ancestry, veteran status, mental retardation, genetic information, disability, or other legally protected status, unless there is a bona fide occupational qualification under applicable Connecticut statute excluding persons in one of the foregoing protected groups. Additionally, Mutualink will take affirmative action to ensure workplace equality, avoid all forms of discrimination, and develop a workforce that is representative of all segments of the population.