Senior Systems Administrator

Westford, MA

Qualified candidates must be lawfully authorized to work in the U.S.

General Statement of Duties

Contributes to design, integration, and ongoing maintenance/support over a hybrid corporate/cloud environment, comprising both physical and virtual machines.  Also responsible for assisting with desktop, server, and local-office infrastructural administration and management.

Duties and Responsibilities

  • Setup and maintain server, workstation, desktop, virtual-machine assets
    • Evaluate, test and deploy corporate software solutions with aforementioned
    • Apply patches (Linux, Windows, VMware, Amazon, small-office appliances)
    • Perform hardware updates as required
    • Evaluate and deploy hardware replacements, peripheral devices, backups
    • Provide orientation, guidance, and hands-on support to seventy-user base
  • Support applications necessary for corporate operations
    • Includes support of printers, OS licensing, cable-modem/satellite uplink, VoIP telephony
    • Includes business level apps such as financial, email, document repository, etc.
  • Respond to support requests in a timely and professional manner.
  • Assist in planning, installation, configuration and management of IT/server systems to ensure reliable, secure, and cost-effective delivery of services.
  • Help identify and resolve all hardware and software technical problems that impact corporate and production services. Keeps affected clients informed as to status of problem until eventual resolution. May require after-hours or weekend work.
  • Communicate system changes and outages with end users and customer support, enabling proactive handling of incidents and changes
  • Maintain documentation to improve reliability and speedy troubleshooting
  • Configure monitoring, backup, failover/replication utilities
  • Ongoing research and recommendation of solutions/tools to improve current processes, enhance system performance, and increase environmental stability

Qualifications and Requirements

  • Experience with CentOS, RedHat, and/or Ubuntu Linux
  • Experience with Microsoft Windows 7, 10, Server 2012, Server 2016
  • Experience with business-class desktop, laptop, server, storage hardware
  • Experience with systems management and monitoring tools
  • Experience with virtualization (KVM, VMware, or Xen) hypervisor platforms
  • Ability to work independently and as a member of a team.
  • Must understand and follow standard workflow, issue tracking procedures
  • Strong organizational skills and attention to detail
  • Excellent written and oral communication skills
  • Ability to prioritize and meet deadlines and project deliverables
  • BA/BS degree in a related field of study or equivalent industry experience
  • 5-8 years of experience in an IT or related technical support role
  • Experience with public cloud (Amazon, Azure, equiv.) technology a plus
  • Experience with container (Docker, Kubernetes) technology a plus
  • Knowledge of Android, iOS and macOS a plus
  • Networking knowledge and/or certifications a plus

Job level assignment and associated compensation are determined based on the Company’s assessment and evaluation of a candidate’s overall qualifications and experience in accordance with its policies

Equal Employment Opportunity and Affirmative Action

Mutualink, Inc. (“Mutualink or Employer”) is an equal employment opportunity and affirmative action employer, dedicated to the policy of nondiscrimination in employment on any basis prohibited by law. Mutualink is committed to providing equal employment and advancement opportunities without consideration of race, color, religious creed, age, sex, sexual orientation, gender identity or expression, marital status, national origin, ancestry, veteran status, mental retardation, genetic information, disability, or other legally protected status, unless there is a bona fide occupational qualification under applicable Connecticut statute excluding persons in one of the foregoing protected groups. Additionally, Mutualink will take affirmative action to ensure workplace equality, avoid all forms of discrimination, and develop a workforce that is representative of all segments of the population.

Interested in this position? Email your resume and cover letter to careers@mutualink.net.